This Privacy Policy describes how Perfume Castle (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from perfumecastle.in (the “Site”), or otherwise interact with us (collectively, the “Services”).

For the purpose of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or individuals who contact us.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last updated” date.

2. Information We Collect

Information You Provide Directly

When you use our Services, you may provide us with personal information, including:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order and payment confirmation details
  • Customer support communications

Providing this information is necessary to process orders and deliver our products. Failure to provide required information may limit access to certain features.

3. Information Collected Automatically

We may automatically collect certain information when you visit our Site, including:

  • Device and browser information
  • IP address
  • Pages visited and interactions
  • Cookies and usage data

This information helps us understand how users interact with our Site and improve overall performance.

4. Information from Third Parties

We may receive information from trusted third parties such as:

  • Payment gateways (e.g., Razorpay) for payment processing
  • Delivery partners for order fulfillment
  • Marketing platforms (Google, Meta, WhatsApp, Email tools)

All such information is handled in accordance with this Privacy Policy.

5. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Arrange delivery within India
  • Communicate order updates and customer support responses
  • Improve our website, products, and services
  • Conduct marketing and promotional activities (email, WhatsApp, ads)
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory obligations

6. Cookies and Analytics

We use cookies and similar technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyze website traffic and usage
  • Improve user experience

You can control or disable cookies through your browser settings, though some features may not function properly.

7. How We Share Your Information

We may share your personal information with:

  • Payment processors (Razorpay)
  • Delivery and logistics partners
  • IT and website service providers
  • Marketing and analytics partners
  • Legal authorities if required by law

We do not sell your personal information to third parties.

8. Children’s Privacy

Our products are not restricted to adults only, but our Services are not intentionally directed toward children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us personal information, please contact us to have it removed.

9. Data Security & Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your information only for as long as necessary to:

  • Fulfill orders
  • Maintain records for legal and accounting purposes
  • Resolve disputes

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Withdraw consent for marketing communications

You can exercise these rights by contacting us using the details below.

11. Third-Party Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those websites. Please review their policies separately.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Perfume Castle
📍 Malappuram, Kerala, India
📧 info@perfumecastle.com